Bije FAQ — answers to your questions
in one place

Bije is strictly for users aged 18 and above. Age is verified during registration and KYC. Any account found to belong to a minor will be closed.

No, each person is allowed only one account. Any attempt to create a second account using the same name, email, or mobile number will be automatically blocked by the system.

Yes, you can update your email address and mobile number in Account Settings. However, your KYC verification must be complete, and the new contact details will need to be re-verified.

KYC is required to make a withdrawal. Submitting a clear copy of your National ID or passport typically results in verification within 24 hours. Completing this in advance will speed up your withdrawals.

Contact Support to close your account. Make sure to withdraw your balance before doing so. If you want to close your account due to a gaming problem, self-exclusion is a good option to consider.

You can deposit on Bije via mobile banking, net banking, debit card, and e-wallets. All methods are credited instantly.

Bije keeps its minimum deposit amount very low so anyone can get started easily. Check the Deposit page for the latest minimums — they may vary by payment method.

Deposits are processed instantly in most cases, typically within 2–5 minutes. If a bank server issue causes a delay, wait 30 minutes before contacting support with your transaction ID.

Bije does not charge any fees on deposits. However, your payment provider (mobile banking or bank) may apply their own transaction fees in accordance with their policies.

Yes. You can set daily, weekly, or monthly deposit limits in the Responsible Gaming section of your Account Settings. Decreasing a limit takes effect immediately; increasing one requires a 72-hour processing period.

No. Per Bije's policy, you must use a payment method registered in your own name. If a third-party payment is detected, your account will be subject to verification.

First, check your mobile banking or bank account balance and daily transaction limit. If the issue persists, collect your transaction reference number and reach out to Bije support.

Withdrawals on verified KYC accounts are typically processed within 2–24 hours. Mobile banking is usually the fastest option. Bank transfers may take slightly longer.

The minimum withdrawal amount varies by payment method. Visit the Deposit & Withdrawal page or contact support for the latest details.

Bonus funds require wagering requirements to be met before withdrawal. Full terms are outlined in each bonus offer. Once the requirements are fulfilled, the bonus balance converts to real money.

The reason for rejection will be sent via email or notification. Common reasons include incomplete KYC, unmet wagering requirements, or mismatched information. Review the reason, make the necessary corrections, and reapply.

Bije charges no platform fees on withdrawals. However, your payment provider may apply their own transaction charges.

Cancellations may be possible while a withdrawal is still pending. Check your withdrawal history for a "Cancel" option and click it if available. If not, contact support immediately — the request must be cancelled before processing begins.

Once you complete registration and make your first deposit, the welcome bonus is automatically credited to your account. Check the Promotions page for bonus amounts and terms.

A wagering requirement means you must wager the bonus amount a set number of times before you can withdraw. For example: a 1,000 BDT bonus with a 20x wagering requirement means you need to place 20,000 BDT in total bets.

Free spin winnings are generally credited to your bonus balance and can be withdrawn after the wagering requirements are met. Each free spin offer has its own terms and conditions.

Generally, only one bonus can be active at a time. Once the wagering on your current bonus is complete, you can activate a new one. Exceptions may be noted in the terms of specific promotional offers.

When someone registers using your referral code and makes their first deposit, both of you will receive a bonus. You can find your referral code in Account Settings.

Yes, an active bonus can be cancelled through Account Settings or by contacting support. Note that any winnings earned from that bonus will generally be forfeited upon cancellation.

Bije offers thousands of games, including slots, Live Casino (baccarat, roulette, blackjack), table games, Sports Betting, and virtual games.

RTP is the percentage of total wagers a game returns to players over the long run. An RTP of 96% means that, on average, 96 BDT is returned for every 100 BDT wagered — though this is a long-term average and individual session results will vary.

Yes, almost all Bije games run fully in a mobile browser. Most games, including Live Casino, work seamlessly on both Android and iOS devices.

Any round in progress at the time of disconnection is completed automatically by the system, and your balance is updated accordingly. Reconnect and check your game history to see the result.

You can bet on dozens of sports including football, cricket, tennis, basketball, and badminton. Live Betting lets you place wagers in real time with live odds while the match is in progress.

No. All games on Bije come from licensed software providers that use RNG (Random Number Generator) technology — every outcome is entirely random and verifiable.

Bije uses 256-bit SSL encryption. Your data is never sold or shared with third parties. Read our full Privacy Policy for details.

Go to Account Settings > Security > 2FA. You can set it up using your mobile number or an authenticator app. With 2FA active, your account cannot be accessed even if your password is compromised.

A clear photo of your National ID (NID) or passport is required. In some cases, a selfie or proof of address may also be requested. All documents must be legible and undamaged.

Change your password immediately, enable 2FA, and log out of all active sessions. Then contact Support — we will review your account activity and take the necessary action.

Bije will never ask for your password, card number, or personal details via email or SMS. If you receive a suspicious message, do not click any links — go directly to bije.vu by typing it in your browser.

VIP points are earned automatically on every real money wager. The more you bet, the more points you accumulate. Points can be redeemed for bonuses, cashback, or exclusive rewards.

Bije has multiple VIP tiers, from Silver all the way up to Platinum. Once you reach the required points or wagering amount, you are automatically upgraded to the next tier.

Details on VIP point expiry are available on the VIP page. Staying regularly active helps keep your points from expiring.

Higher VIP tiers come with a dedicated account manager, faster withdrawals, higher deposit and withdrawal limits, exclusive bonuses, and event invitations.

Go to Account Settings > Responsible Gaming > Self-Exclusion. Choose a period from 6 months up to 5 years. Once activated, it cannot be cancelled before the selected period ends.

Ask yourself a few questions: Can't stop gaming even when you want to? Betting more to chase your losses? Lying to family about your gaming? If the answer to any of these is yes, visit our Responsible Gaming page.

A cooling-off period is a temporary break lasting from 1 day to 6 weeks. During this time you will not be able to log in to your account. Once the period ends, you can resume playing automatically.

Contact Bije Support — we can refer you to a professional counsellor. You can also visit our Responsible Gaming page for detailed information and tools. Asking for help is a sign of strength.